Support
Email Support
For account issues, billing questions, technical problems, or anything else — drop us an email and we'll respond within 1–2 business days.
Email UsReport a Bug
Found something that isn't working as expected? Let us know what happened, what device you're using, and the steps to reproduce it.
Report a BugDelete Your Account
You can request permanent deletion of your MusoMap account and all associated data at any time from within the app or via the link below.
Account DeletionFrequently Asked Questions
Is MusoMap free to use?
Yes. MusoMap is completely free for music fans. You can browse events, save favourites, get directions, and share gigs without paying anything. Artist accounts are also free. Venue accounts on a subscription plan gain access to analytics and event management features.
How do I sign in or create an account?
Open the app and tap Sign In. You can create a fan account using your email address, or sign in quickly with Google or Apple. Artist and venue accounts are registered separately — tap Artist or Venue in the sign-in screen to access those flows.
I forgot my password. How do I reset it?
On the sign-in screen, tap Forgot password? and enter your email address. You'll receive a reset link shortly. If you signed in with Google or Apple previously, use that same method — no password is needed.
How do I get my venue listed on MusoMap?
Venues are set up by the MusoMap team. To get started, register a venue account in the app and we'll be in touch to complete your listing. You can also email us at support@musomap.co.za.
How do I add or edit my gigs as an artist?
Log into your artist account, go to your dashboard, and tap Add Gig. You can set the venue, date, time, entrance fee, and description. Gigs can be edited or deleted at any time before they expire.
Why can't I find my city or venue?
MusoMap is growing and new venues are added regularly. If your city or venue isn't listed yet, email us at support@musomap.co.za and we'll prioritise adding it.
How do I cancel my venue subscription?
Venue subscriptions are managed directly — email support@musomap.co.za to request a cancellation and we'll handle it immediately. See our Refund Policy for details on billing.
How do I delete my account?
You can request account deletion from within the app under Settings → Delete Account, or visit our account deletion page. All your personal data will be permanently removed within 30 days.
What personal data does MusoMap collect?
We collect only what's needed to run the app — see our full Privacy Policy for details. We are POPIA compliant and do not sell your data to third parties.
Still need help?
Our team is based in South Africa and typically responds within one business day.
MusoMap (Pty) Ltd
Email: support@musomap.co.za
South Africa